Axomera App Support

Support and technical assistance for the Axomera® app (iOS) and practice system — exclusively for certified practitioners.

Contact & Support

Privacy & Legal

The Axomera app processes only data required for the operation of the professional area. No patient data is stored in the app. Use is restricted to licensed medical personnel.

Privacy Policy · Imprint

Frequently Asked Questions

How do I get access to the Axomera app?

The app is available to certified Axomera practitioners. After your training you will receive access credentials by e-mail. For problems please contact info@chp-gmbh.com.

I have forgotten my password. What can I do?

Use the "Forgot password" function in the login area of the app, or contact us directly at info@chp-gmbh.com with the subject line "Password Reset".

The app does not start or shows an error.

Please make sure your iOS version is up to date. Delete the app, re-download it from the App Store and try again. If the problem persists, describe the device and iOS version in an e-mail to us.

How do I contact technical support?

Send us an e-mail at info@chp-gmbh.com with a brief description of the problem. We usually respond within one business day.

What data is stored in the app?

The app processes only data required for the operation of the medical professional area. No patient data is stored in the app. For details please refer to our privacy policy.

Columbus Health Products GmbH · Kasernenstr. 1b · 40213 Düsseldorf · Axomera® CE Class IIa (MDR 2017/745) · For medical professionals only